Customer Testimonials

I want to take this opportunity to compliment you on your staff and dealership in regards to the professionalism they show, and also in the way they handle a customer.

My wife and I came into your dealership on the 12th of April with the idea in mind of looking for a replacement vehicle for my work car. We were treated with extreme courtesy, had all of our questions answered clearly, and were shown a full range of vehicles that would fit what we were looking for, without any attempt to upgrade or pressure to close. As a result, we purchased a 1991 Tempo that I am very pleased with.

I wish to add a personal commendation to Mike Esparra, whom we met at the outset and who stayed with us through the entire time we were shopping. His complete knowledge of all his product, and his attitude toward a customer should be commended and rewarded. He is an outstanding representative of your dealership.

Sincerely,

R.E.

Mr. Jack Jardine:

Let me take this opportunity to express my appreciation to you and the management and staff of Jules Harrison Ford for your recent help.

Your willingness to buff out scratches inadvertently made in a new car's finish by a local Boy Scout during a car wash is very much appreciated.

The Boy Scouts were were working to earn money to attend Summer Camp and had no idea they caused any damage. By the courtesy of Jules Harrison Ford, the Scouts were able to keep the money they had labored to earn and you pleased a local car owner as well. Thank you for such support and encouragement for the youth of our community!

Sincerely,

J. O.
Falls District

Dear Sir:

On September 21, 1995, my mother purchased a 1994 Ford Taurus from your dealership. The salesman who assisted her in this purchase was Steve Deuel. During this time my husband and I both had the opportunity to meet with Steve, as we both were asked by Mother to test ride the car she was looking at buying. We both were very impressed with Steve and the sincerity in which he dealt with Mother. He is a fine salesman and we appreciate the fact that he spent so much time working to locate the car that he knew Mother would be interested in purchasing.

At present, my husband and I are not in the market for another vehicle, but when the time arises there is no doubt that we shall contact Steve Deuel, as he is a salesman of absolute integrity and honesty.

Sincerely,

L. M.

Dear Jack Jardine,

I find it very necessary to give you some information about one of the employees at Jules Harrison Ford. At least someone should know and I feel that you'll know what to do.

This is about someone named Dennis who works in your service department. I don't know his last name.

Tami locked her keys in her car in my driveway and then went to Spokane with her mother. What a mess! Well, Friday morning I called Jules Harrison Ford and was put in contact with Dennis. I know that Dennis went to a lot of extra time and effort to obtain the necessary information regarding Tami's car. He then relayed this information to Magic Valley Lock & Key - picked up a new key and all of my problems were solved. What a relief.

I didn't stop to thank Dennis, but I am deeply grateful to him and to Jules Harrison Ford. Service like this makes a BIG impression on me, and I will certainly tell my friends. This demonstrates that the customer is still remembered long after the sale is completed. (Of course, you have always taken care of me.) I don't know how to compensate Dennis for all of his extra effort, but I do want Roy Raymond Ford and Dennis to know how I feel.

With kindest personal regards,

P. B.